Privacy Statement

This Privacy Statement explains how we collect, use and protect your information.

What information do we collect?

The types of information we collect depends on how you use our services as well as the relationship we have with you as a client or otherwise.

This can include straightforward information like your name, date of birth, contact details (including address, email address, phone number or mobile telephone number), username or password.

We may also collect more in-depth information including:

  • Parent/Guardian Information for clients under the age of 18 years at the time of the commencement of your relationship with us, such as parent/guardian name and contact details.
  • Billing Information related to your financial relationship with us, such as your payment history and your service history.
  • Education Information related to providing for your educational needs from us, such as current institution, level and intended career path.
  • Sensitive Information related to ensuring your safety, such as a nominated emergency contact and status of whether or not a known allergy/medical condition exists. The “known medical condition or allergy” information is only collected in the form of a yes or no status, and is only collected for the unlikely event that an ambulance needs to be called for you during a session.
  • Feedback related to your experiences of our services. This may be in the form of verbal or written comments (e.g. via social media, email, cards or letters), but could also be in the form of a recorded video for promotional purposes.
  • Comments When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from third party websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How we collect your information

There are three ways that we can collect your information.

  1. You give it to us when you (or your parents/guardians) interact with us. This might happen when you initially set up an account on our website, during your session with us or in communications with us.
  2. We collect information during the provision of sessions, such as what you need us to provide assistance with.
  3. Via a third party, for example your institution. This interaction with a third party may be directly at your request or as a result of their communication with us directly on your behalf (e.g. parent calling to reschedule due to illness).

Understandably you may not want to give us particular information about you. This is perfectly okay, but it may impact upon our ability to provide you with the highest quality level of service which we strive to deliver.

How do we keep your information?

We may store your information in hard copy or electronic format. Hard copies are only accessible by us at our premises. Electronic data is either stored in offline backups or within a secured online database with appropriate controls and processes to prevent unauthorised access and disclosure.

How do we use your information?

We may use the information for a number of purposes including, but not limited to:

  • Administration: Your information helps us to properly manage the services we provide to you and to maintain accurate records. For example, we use your information for preparing invoices and scheduling.
  • Communication: We need to be able to communicate with you in order to provide you with our services. We might do this on different types of mediums such as email, phone, SMS or via social media/communication platforms (e.g. Facebook, Snapchat, Skype).
  • Analysis and Improvement: We may use your information to identify common problems and for developing resources to assist you and future students and/or teachers.
  • Professional Development: We may use information about common areas of difficulty to provide advice and mentoring to teachers. We may also use this information to provide advice to policy makers and curriculum developers (e.g. the Victorian Curriculum and Assessment Authority (VCAA)).
  • Advertising/Promotions: We may use testimonials provided by you to promote or advertise our services

When do we share your information?

In general, we don’t share personally identifiable information with other parties, except at your request. However, we may:

  • share information with law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law
  • share generalist information (e.g. areas of common difficulty) with third parties (e.g. VCAA, teachers, other students)
  • share name, email, billing address and contact phone number with PayPal for the purposes of issuing invoices
  • share information regarding attendance with a third party who is paying for the session(s)
  • share information with a third party collection agency for the purposes of debt recovery in the event of non-payment (in accordance with our Terms and Conditions)
  • share your comments in the form of written testimonials where we promote our services, or share your comments in the form of recorded video of you (provided by you) where we promote our services

How you can access or correct your personal information?

To ensure that we’re able to provide you with the best products and services possible, it is important that you make sure the personal information we hold for you is accurate, up-to-date and complete. If any of your details change (that you are unable to change via our website) you can contact us so that we can update your information. There is no charge to submit a request to correct information, however we may apply an administrative charge for providing a copy of the personal information we hold about you. This charge will be determined by the amount of time taken to retrieve and collate the information multiplied by the current hourly rate. The charge shall not be less than $20 (inc. GST) and shall not exceed the equivalent of two (2) hours.

European Union’s General Data Protection Regulation (GDPR)

Whilst we do not operate or provide services within the European Union (at this stage) and therefore are not directly affected by the implementation of the new GDPR laws, we, to the best of our knowledge and ability, abide by the requirements of legislation.

Last updated: 1 June 2018